Returns & Exchanges
At Dr. Althea, we strive for complete satisfaction with your skincare journey; if you are not entirely happy with your purchase, we accept returns on unused items within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.
Ship the Items
Affix the provided shipping label to your package and drop it off at any authorized courier location.
Processing and Refund
Once our quality control team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing