Frequently Asked Questions
Everything you need to know about your Dr. Althea skincare journey.
Are Dr. Althea products suitable for sensitive skin?
Yes, our products are formulated with mild, natural ingredients and are dermatologically tested to ensure they are safe for sensitive and reactive skin types.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Are your products cruelty-free?
Dr. Althea is committed to ethical beauty; we do not test our products on animals and we prioritize sourcing sustainable, high-quality ingredients.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.